Data Deletion Instructions

Last updated: September 2026 · Operated by Automotive Impact Network, LLC (ShopGiv)

This page explains how to have your data deleted from ShopGiv and the other AiN Collective products (ShopGiv Wellbeing, My Refer Buddy, Stranded Motorist Fund, Trifecta, and the AiN Collective Portal). It covers both your ShopGiv account itself and any data we obtained from a social account you connected to ShopGiv — including Facebook and Instagram.

The short version: if you have a ShopGiv app account, delete it in the app under Settings → Account → Delete Account. For anything else — including deleting data tied to a connected Facebook, Instagram, LinkedIn or Google Business Profile account — email privacy@shopgiv.com. A person reads that inbox and processes the request.

1. Delete your ShopGiv account in the app

If you signed up in the ShopGiv mobile app, you can delete your account yourself:

  1. Open the ShopGiv app and sign in.
  2. Go to Settings.
  3. Tap Delete Account.
  4. Read the warning, then confirm by tapping Delete Account again.

When you confirm, we:

  • Record your deletion request and mark the account for erasure.
  • Remove the personal details held on your account record — your name, email address, phone number, postal address, date-of-birth year, saved location preferences, and stored payment-method details (card brand and last four digits; we never hold a full card number).
  • Detach your account from any business or organisation memberships it was linked to.
  • Delete your sign-in identity, so the login no longer exists and cannot be recovered.

Deletion is not reversible. If you want a copy of your data, request it before you delete the account — email privacy@shopgiv.com.

2. Delete data from a connected Facebook or Instagram account

Businesses on ShopGiv can connect a Facebook Page, an Instagram business account, a LinkedIn page or a Google Business Profile so that ShopGiv can publish posts on the business’s behalf and read the performance figures for those posts. ShopGiv does not offer “Log in with Facebook” for shoppers — the only Facebook or Instagram data we hold is data a business owner explicitly connected.

What we store for a connected account:

  • An access token and, where the platform issues one, a refresh token. Both are encrypted before they are stored; we never keep them in plain text.
  • The list of permissions the connection was granted, and when it expires.
  • The identifier and display name of the Page, profile or location we publish to, so the connection can be shown to you.
  • Performance figures (for example impressions and engagement) for posts ShopGiv published on your behalf.

To have that deleted, email privacy@shopgiv.com from the address on the ShopGiv account, and say which connection you want removed (for example “the Facebook Page connection for Adam & Son”). We delete the stored token record outright — it is removed from our database, not merely marked inactive — and we stop publishing and stop reading insights for that account.

Posts that were already published to your own Facebook Page or Instagram account stay on those platforms and remain under your control there; delete them from Facebook or Instagram if you want them removed.

You can also revoke ShopGiv’s access from Facebook directly

This works whether or not you contact us, and it takes effect immediately on Meta’s side:

  1. On Facebook, go to Settings & privacy → Settings.
  2. Open Apps and websites (for a Page or business asset, open Business integrations).
  3. Find ShopGiv in the list and choose Remove.

Removing the integration stops ShopGiv from using the connection. It does not by itself delete the token record we already hold, so email privacy@shopgiv.com as well if you want that record deleted too.

3. Request deletion by email

Use this route for anything the app cannot do for you — a web-only account, a business or organisation account, a connected social account, a ShopGiv Wellbeing account, or if you can no longer sign in.

Email privacy@shopgiv.com and include:

  • The email address on the ShopGiv account.
  • Which product the account is on, if you know it (ShopGiv, ShopGiv Wellbeing, My Refer Buddy, Stranded Motorist Fund, Trifecta, or the AiN Collective Portal).
  • What you want deleted — the whole account, or a specific connected social account.

We may need to confirm you control the account before we act on the request; that is to stop somebody else deleting your data. We respond within the time your law allows — 30 days under GDPR and UK GDPR, 45 days under the CCPA (extendable once by a further 45 days where the law permits), and we aim to be well inside that.

4. What we keep after a deletion, and why

Some records survive a deletion request because the law requires it or because deleting them would break an obligation we owe to somebody else. In those cases the record is kept in scrubbed or pseudonymised form — detached from your name and contact details.

  • Transaction and donation records — 7 years, for tax and financial reporting.
  • A tombstone audit row recording that a deletion was requested and carried out. This is what lets us prove your request was honoured.
  • Email-suppression entries — kept indefinitely, because they are how we continue to honour an unsubscribe.
  • Marketing-consent records — kept as evidence of the consent and of its withdrawal, for the period consent-evidence rules require.

The full retention schedule is section 5 of the Privacy Policy, and your wider rights — access, correction, portability, objection — are in section 6.

5. Contact

Privacy and deletion requests: privacy@shopgiv.com
Anything else: our contact page or the FAQ.

Automotive Impact Network, LLC (ShopGiv)
4391 Austin Bluffs Pkwy, Colorado Springs, CO 80918, USA